Refund and Returns Policy

Last Updated: 10-8-026

At Always Do What You Should Do, we want you to be happy with your purchase. This policy sets out your rights and does not affect your statutory rights under UK consumer law.

Your Right to Cancel (30 Days)

  • Under the Consumer Contracts Regulations 2013, you may cancel your order for any reason within 30 days of receiving it. You do not need to give a reason.
  • Tell us you are cancelling by emailing support@official-adwysd.com with your order number.
  • You then have a further 30 days from telling us to send the item back.
  • This right applies to all items, including sale and discounted items.

Condition of Returned Items

  • Items must be unworn, unwashed and in their original condition with any tags attached.
  • Please return items in their original packaging where possible.
  • You may handle an item as you would in a shop. If an item is returned in a condition worse than that, we may reduce your refund to reflect the loss in value.

Items We Cannot Accept

  • Personalised or made-to-order items.
  • Sealed items unsuitable for return on hygiene grounds where the seal has been broken (for example, underwear or face coverings).

How to Return an Item

  1. Email support@official-adwysd.com with your order number and, if the item is faulty, photos.
  2. We will reply within 1 business days with return instructions and the correct return address.
  3. Post the item back. Please obtain proof of postage.

Return Shipping Costs

  • If you are cancelling because you changed your mind, you pay the return postage.
  • If the item is faulty, damaged or not what you ordered, we pay the return postage and will reimburse you.

Refunds

  • Refunds are issued to your original payment method within 30 days of us receiving the item back, or of you providing proof of postage, whichever is sooner.
  • Where you cancel a whole order under your 14-day right, we also refund the standard outbound delivery charge you paid.
  • If you chose a more expensive delivery option, we refund the standard rate only.
  • Where you return part of an order, the outbound delivery charge is not refunded.

Faulty, Damaged or Incorrect Items

  • Under the Consumer Rights Act 2015, you have 30 days from delivery to reject a faulty item for a full refund.
  • After 30 days, and for the first six months, we will repair or replace the item; if that is not possible, we will refund you.
  • Email us with photos of the item and packaging. We will arrange a replacement or refund at no cost to you, including return postage.

Late or Missing Refunds

  • Check your bank or card statement first, then contact your bank or card issuer, as posting times vary.
  • If your refund still has not appeared, contact us and we will provide confirmation of the refund we issued.

Complaints

If you are unhappy with how we have handled a return, email us and we will respond within [X] business days. If we cannot resolve it, you may be able to refer the matter to an alternative dispute resolution provider or seek advice from Citizens Advice.

Contact Us

Josh Gelato Limited (registered in England and Wales, Company Number 14407291)
Registered Office: 1–3 Tranquil Vale, Blackheath, London SE3 0BU, United Kingdom
Email: support@official-adwysd.com
Phone: +44 20 3659 8868