Contact Us

Last Updated: 8-10-2026

Have a question about an order, a size, or a return? We are happy to help. Fill in the form below or reach us directly using the details on this page.

Send Us a Message

Please include your order number if your message is about an existing order — it lets us find you straight away and reply faster.

    Contact Details

    Email: support@official-adwysd.com
    Phone: +44 20 3659 8868

    Support Hours

    • Monday–Friday, 9:00am–5:00pm GMT
    • Closed weekends and UK public holidays
    • We aim to reply to all messages within 24 business hours. Messages sent outside these hours are answered on the next working day.

    Business Details

    official-adwysd.com is the official store of ADWYSD, owned and operated by:

    Josh Gelato Limited
    Registered in England and Wales, Company Number 14407291
    Registered Office: 1–3 Tranquil Vale, Blackheath, London SE3 0BU, United Kingdom

    This is our registered office address for correspondence. Please do not send returns here — email us first and we will provide the correct return address.

    Before You Write

    These pages answer the questions we are asked most, and may save you a wait:

    Damaged or Incorrect Items

    If your order arrives damaged or is not what you ordered, message us with your order number and photos of the item and its packaging. We will arrange a replacement or a full refund at no cost to you, including return postage.

    Complaints

    If you are unhappy with how we have handled something, email support@official-adwysd.com with “Complaint” in the subject line. We will acknowledge it within 7 business days and aim to resolve it fully within 7 days.

    Wholesale, Press and Partnerships

    For stockist enquiries, press requests or collaborations, email us at support@official-adwysd.com with details of your business or publication.